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At Nature Crown™ Life Care Products, customer satisfaction, product quality, hygiene and safety are important to us.
This Return, Replacement and Refund Policy applies to purchases made through www.naturecrown.co.in.
Because our products fall under the food, herbal and wellness categories, returns are accepted only in limited and eligible circumstances described below.
Food, herbal and wellness products are generally non-returnable due to hygiene and safety requirements.
A product will not normally be accepted for return for reasons such as:
A replacement or refund request may be considered in the following situations:
Incorrect Product Received: You may request a replacement or refund if the product delivered is different from the product shown in your confirmed order.
Product Damaged During Delivery: A request may be considered if the product is delivered with:
Any complaint relating to an incorrect, damaged, expired, missing, or tampered product must be reported within 48 hours of delivery.
Requests submitted after this period may not be accepted.
The delivery date and time recorded by the shipping partner may be used to determine eligibility.
A clear and continuous unboxing video is strongly required for claims involving:
The video should clearly show:
Edited, cut, incomplete, or unclear videos may not be accepted as valid evidence.
Nature Crown™ Life Care Products may reject a claim where sufficient supporting evidence is not available.
Where a return is approved, the product must generally meet the following conditions:
Opened, used, altered, or improperly stored products will not be accepted.
To submit a replacement or refund request, contact us with the following details:
Do not send any product back without receiving prior approval and return instructions from us.
If a return is approved, we will provide the applicable return instructions.
Where a reverse pickup service is unavailable, the customer may be required to send the product to the address provided by our support team.
If the claim is approved because of an incorrect, damaged, expired, or defective product supplied by us, reasonable return shipping charges may be reimbursed or otherwise h andled according to the circumstances.
Any return sent without approval may be refused.
After receiving and verifying the complaint and supporting evidence, we may approve a replacement.
Where approved:
A replacement will normally be issued only after the claim has been verified.
Refunds are processed only after the request has been reviewed and approved.
An approved refund will generally be issued through the original online payment method used for the order.
Depending on the bank and payment service provider, the amount may take approximately 5 to 10 business days to appear in your account after the refund has been processed.
Delays caused by banks or payment service providers are outside our direct control.
Original shipping charges are generally non-refundable.
However, if the full order is accepted for return because of an incorrect, damaged, expired, or defective product supplied by us, we may refund the applicable shipping charges at our discretion and in accordance with applicable law.
Payment processing, convenience, or other non-refundable service charges may be deducted where legally permitted and clearly disclosed.
Products purchased as part of a:
may be required to be returned together as a complete set.
A partial return may not be accepted where the promotional price depended on the entire bundle.
Any discount, coupon, reward, or promotional benefit may be adjusted while calculating the refund.
A return, replacement, or refund may be refused in the following situations:
Our products may contain natural, herbal, or spice-based ingredients.
Therefore, different batches may show minor variations in:
Such normal variations do not necessarily indicate a defect and will not automatically qualify for a return, replacement, or refund.
Nature Crown™ Life Care Products does not guarantee any specific health, medical, weight-management, energy, immunity, digestive, or wellness result.
Results may vary depending on factors such as:
Failure to achieve a particular result is not a valid reason for return or refund.
Customers must review the ingredient list, allergen information, warnings and usage instructions before purchasing or using a product.
Anyone with a known allergy, sensitivity, medical condition, or ongoing medication should consult a qualified healthcare professional before use.
Once a product has been opened or used, a return or refund is not guaranteed solely because of an individual allergy, sensitivity, intolerance, or personal reaction.
In case of a serious reaction, stop using the product and seek appropriate medical assistance.
Customers should inspect the outer package at the time of delivery.
Before opening, check whether the package:
Where the package appears visibly unsafe or tampered with, the customer should avoid using the product and contact us immediately.
Each claim may be reviewed based on:
Our decision will be communicated through email, telephone, or WhatsApp after the review is completed.
Nothing in this policy is intended to limit any m andatory rights available to consumers under applicable Indian law.
Where a provision of this policy conflicts with a legally enforceable consumer right, the applicable law will prevail.
Nature Crown™ Life Care Products may revise or update this Return, Replacement and Refund Policy at any time.
The revised policy will become effective when published on the website.
Customers are encouraged to review the latest version before placing an order.
For a return, replacement, refund, or order-related complaint, contact:
Nature Crown™ Life Care Products
Please include your order number, registered contact details, photographs, video evidence and a clear description of the issue.
