Call Us
Call Us
Send Email
Location
At Nature Crown™ Life Care Products, we aim to process, pack and deliver every order safely and within a reasonable timeframe.
This Shipping and Delivery Policy applies to all purchases made through www.naturecrown.co.in.
By placing an order through our website, you agree to the terms described in this policy.
We currently deliver orders to serviceable PIN codes across India.
Delivery availability depends on factors including:
Certain remote, rural, restricted, or non-serviceable locations may not be eligible for delivery.
Customers may check delivery availability during checkout or contact our customer support team before placing an order.
Orders are generally processed and prepared for dispatch within 1 to 2 business days after successful payment confirmation.
Orders placed on Sundays, public holidays, or non-working days may be processed on the next business day.
Processing may take longer during:
Order processing time is separate from estimated shipping and delivery time.
After dispatch, estimated delivery timelines are generally:
These timelines are estimates only and do not represent a guaranteed delivery date.
Actual delivery time may vary depending on the shipping destination, courier network, road conditions, holidays, or circumstances outside our control.
Shipping charges may depend on:
Any applicable shipping charge will be displayed during checkout before payment is completed.
Nature Crown™ Life Care Products may offer free shipping above a specified order value or during selected promotional periods. Free shipping conditions may be changed, suspended, or withdrawn at any time.
Orders are processed only after successful online payment confirmation.
If a payment remains pending, unsuccessful, incomplete, or under verification, the order may not be processed until the payment status is resolved.
Customers should retain their payment confirmation and order details until delivery is completed.
Once an order has been dispatched, tracking details may be shared through one or more of the following:
Tracking information may take approximately 24 to 48 hours after dispatch to become active in the shipping partner’s system.
Tracking updates are provided by the shipping partner and may occasionally be delayed.
Customers are responsible for providing complete, accurate and serviceable delivery information.
The delivery address should include:
Nature Crown™ Life Care Products will not be responsible for delivery delays, unsuccessful delivery, or loss caused by incorrect, incomplete, outdated, or misleading information provided by the customer.
A delivery address change may be requested only before the order has been dispatched. Once the order has been h anded over to the shipping partner, an address change may not be possible.
To request an address correction, contact us immediately and provide:
Approval of an address change depends on the order status and shipping partner restrictions.
The shipping partner may make one or more delivery attempts based on its operating procedures.
Customers should:
If delivery cannot be completed because the customer is unavailable, unreachable, or the address cannot be located, the shipment may be returned to us.
An order may be returned to us for reasons including:
Where an order is returned because of customer-provided information or unsuccessful customer availability, additional shipping charges may apply for reshipment. Original shipping charges and return shipping expenses may be deducted from any eligible refund, where permitted by law and disclosed to the customer.
Customers should inspect the outer package before opening it. Please check whether the package:
If the package appears visibly unsafe or tampered with, avoid using the product and contact us immediately.
A continuous unboxing video should be recorded before opening the package. Any complaint regarding damaged, leaking, missing, incorrect, or tampered products must be submitted within 48 hours of delivery.
If tracking does not update for an unusually long period or the shipment appears to be lost, customers should contact us with the order and tracking details.
We may investigate the matter with the shipping partner.
If the shipment is officially confirmed as lost, we may provide:
A replacement or refund may be processed only after the shipping investigation has been completed.
Products from a single order may occasionally be shipped in separate packages.
This may happen because of:
Customers may receive more than one tracking number for the same order.
Receiving one package does not necessarily mean that the remaining products are missing. Customers should review all tracking information before raising a complaint.
If a product is missing from a delivered package, the customer must contact us within 48 hours of delivery.
The request should include:
The matter will be reviewed according to our Return, Replacement and Refund Policy.
If a product becomes unavailable after the order has been placed, we may contact the customer and offer one of the following options:
The available resolution will depend on stock status and the customer’s preference.
An order may be delayed because of:
Where a significant delay is expected, we may inform the customer using the available contact details.
Bulk, wholesale, institutional, corporate, or high-quantity orders may require additional processing and delivery time. Separate terms may apply regarding packaging, dispatch schedules, transportation methods, shipping charges, delivery timelines, documentation and payment schedules.
Customers should contact our team before placing a bulk or high-volume order.
Processing and delivery may take longer during:
Customers purchasing for a particular occasion should place orders sufficiently in advance.
We do not guarantee delivery before a specific festival, event, birthday, anniversary, or other occasion unless expressly confirmed in writing.
Customers should contact our team before placing a bulk or high-volume order.
Delivery may be delayed because of circumstances outside our reasonable control, including:
We will make reasonable efforts to assist the customer but cannot guarantee delivery within the original estimated timeline in such circumstances.
Nature Crown™ Life Care Products will not be responsible for delays, service interruptions, non-performance, or delivery failures caused by events beyond our reasonable control.
Such events may include:
Regular retail delivery through our website is currently intended primarily for addresses within India.
For international orders, export enquiries, distribution enquiries, or bulk purchases outside India, customers should contact our team separately.
International orders may be subject to additional charges (export packaging, freight, customs duties, import taxes, etc.).
International delivery terms will be confirmed separately before order acceptance.
An order may be treated as delivered when the shipping partner records successful delivery at the address provided by the customer.
Where the tracking status shows delivered but the customer has not received the package, the customer should contact us promptly.
We may request:
The complaint may be investigated with the shipping partner.
We work with independent third-party shipping and logistics partners.
Although we make reasonable efforts to select reliable service providers, shipping operations are carried out by those third parties.
Tracking updates, route changes, delivery schedules and delivery attempts may therefore depend on the shipping partner’s systems and procedures.
Nature Crown™ Life Care Products may revise or update this Shipping and Delivery Policy at any time.
The revised version will become effective when it is published on the website.
Customers are encouraged to review the latest policy before placing an order.
For questions regarding shipping, tracking, dispatch, or delivery, contact:
Nature Crown™ Life Care Products
Please provide your order number, registered contact details, tracking number and a brief description of the issue so that we can assist you efficiently.
